Privacy Policy

Effective date: 29 September 2025

1. Introduction

We respect your privacy. This policy explains how Perfect One Services collects, uses, discloses and holds your personal information. It applies to users of our website, customers, prospective customers, and service contacts.

2. Our Identity & Contact Details

2.1 Who we are

Name: Perfect One Services Pty Ltd (trading as Perfect One Services)

2.2 Contact Information

Hotline: 1300 766 618

Email: customercare@perfectoneservices.com.au

3. What Personal Information We Collect

We may collect personal information including but not limited to:

Name
Postal address
Email address
Phone number
Billing and payment information
Business name / job role (if applicable)
Service requirements, site addresses
Records of communications / enquiries
Technical information (e.g. IP address, device info, cookies) when you use our website

4. How We Collect Information

4.1 Direct collection

We collect information when you fill forms, send emails, call, request service or make bookings.

4.2 Automatic collection

We collect via website tools (cookies, analytics).

4.3 From third parties

We may obtain information from business directories, publicly available sources or authorised third parties.

5. Purpose of Collection & Use

We use your personal information to:

Provide and manage our services (cleaning, maintenance, facility care)
Communicate with you (quotes, invoices, updates, support)
Process payments
Improve and develop our services
Tailor offerings / marketing (if you consent)
Comply with legal obligations
Prevent fraud or misuse

6. Disclosure of Your Information

6.1 To service providers & contractors

We may share your information with subcontractors, IT providers, suppliers.

6.2 Payment & financial institutions

We share data with banks or payment processors to enable transactions.

6.3 Legal & regulatory bodies

We may disclose when required by law or court order.

6.4 Business transfers

In case of sale, merger or assignment of the business, your information may be transferred.

7. Overseas Disclosure

If we store or process data overseas (for example via cloud providers), we will take reasonable steps (e.g. contractual safeguards, encryption) to protect your information.

8. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, unauthorised access, modification or disclosure.

We retain information only as long as needed (or required by law). Then we securely destroy or de-identify it.

9. Cookies & Tracking Technologies

We use cookies and related technologies to:

Analyse site usage (analytics)
Enhance user experience
Support website features

You can disable cookies via your browser settings. But some site functions may be affected.

10. Access, Correction & Complaints

10.1 Your rights

You may:

Access personal information we hold about you
Request correction if it is inaccurate, incomplete or outdated
Withdraw consent where applicable
Request deletion (except where legal or contractual retention applies)

10.2 How to make a request or complaint

We will respond within a reasonable timeframe.

10.3 External complaints

If not satisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may revise this Privacy Policy from time to time. The updated version will carry a new “effective date” and will be posted on our website.

12. Additional Matters

12.1 Direct marketing

If you opt in to receive marketing, we may send promotional communications. You may opt out any time.

12.2 Services with special sensitivity

For services in sensitive settings (e.g. access control, secure facilities), additional privacy safeguards may apply.